Established in 1999, Abbeydale Training provides high quality, bespoke training solutions to an impressive list of long-standing and very loyal clients.
We believe that training should not be a box ticking exercise, nor that one size should fit all. It is vital that delegates leave us with knowledge, ideas and enthusiasm and that every programme has a lasting and positive impression on both the individual and the organisation. Our interactive and practical methods are the key to helping our learners to make real changes in the workplace and to become more effective.
All of our courses are designed with the needs of the client at their core, we do not provide off the shelf packages. Our style of delivery of course includes theory but mainly focusses how it translates into real-life experiences. We have always used story-telling to bring our training to life and this has often been cited by delegates as an aspect of our training that has had the greatest impact for them – it has been gratifying to see that academic studies have recently conformed and backed up our philosophy and approach.
To sum up, we prefer to get to know our clients so that we can provide training that is appropriate and tailored to the world in which they work.
Accredited Institute of Leadership and Management (ILM) qualifications levels 2 – 5
Bespoke leadership and management programmes
Restorative leadership
Managing performance and contribution
Recruitment and selection
Interview skills
Communication and interpersonal skills
Presentation skills and public speaking
Facilitation skills online and face to face
1:1 executive coaching
Customer service
Sales and networking skills
Train the trainer
Negotiation skills
Facilitation services
Managing difficult conversations
Overcoming imposter syndrome
Building an effective team
Planning and managing change
Time management
Coaching and mentoring
Conducting effective performance reviews
Understanding discipline
Managing conflict
Emotional intelligence
Assertiveness and confidence building
We are easy to work with – We take the fear out of the learning environment – We adapt the courses to their needs – Our training always means something in the real world – What we teach can be put into practise straight away – We make a difference
This approach has resulted in 95% of our clients using us again and again, including:
https://www.brookconsult.co.uk/ https://www.parliament.uk/ https://www.sheffield.ac.uk/ https://www.dlapiper.com/ https://www.princes.co.uk/ https://www.princes.co.uk/
The list goes on and on.
Leadership and Management
Introduction to Leadership
Designed to be short and snappy to provide managers and team leaders with the essential skills, knowledge and behaviours required to effectively manage their team.
How?
- Increases confidence in the leadership role
- Provide simple tools and techniques that will make managing the team less stressful
- Develop personal development action plans to improve performance in the leadership role
Course Content
- Developing an effective leadership style
- Communicating with your team
- Self-confidence and understanding assertiveness
- Managing the performance of your team
ILM Level 3 Award in Leadership and Management
This short development programme provides leaders and managers with the essential knowledge and skills they need to motivate and lead their team to success.
It is ideal for individuals in a leadership or management role who do not have any formal training or managers looking to refresh their training, progress or take on additional responsibility.
This course can be delivered to groups within an organisation or on a 1:1 distance learning basis for individual learners.
The programme will take participants through a series or training modules designed to provide them with the ability to motivate & lead a team, managing performance to achieve key objectives and contribute towards organisational success.
The tutor will provide guidance and support through 4 modules
- Understanding leadership
- Understanding performance management
- Motivating the team to improve performance
- Recruitment and selection of new staff
Following each training module, the tutor and assessor will support you in the completion of written assessment assignments which will lead to a nationally recognised qualification.
LM Level 2 Award in Leadership and Team Skills
This short course provides an excellent opportunity for aspiring team leaders and supervisors to develop a foundation knowledge of leadership and develop the ability to out skills into practice in the workplace.
This short qualification can be delivered to a group within your organisation or completed as an individual on a distance learning basis.
The development programme provides aspiring team leaders and supervisors with an ideal vehicle to develop their knowledge and skills, enabling them to create a motivational working environment and improve the performance of their team.
Learners will be guided by their tutor through a series of training modules and supported in the completion of assessment assignments in the following subject areas:-
- Developing yourself as a team leader
- Improving the performance of the work team
- Developing the work team
- Managing yourself and your workload
Following the successful completion of the unit assessments participants will gain a nationally recognised qualification, increase their confidence within the role and their leadership potential.
Level 2 Certificate in Customer Service
A short course and qualification to provide participants with the underpinning knowledge and skills when working in a customer service role.
It provides participant with the vital skills, techniques and abilities required to deliver customer service excellence.
Delivered using a blend of enjoyable and fun learning activities, this programme provides the underpinning skills to manage customer facing situations with confidence.
Course content includes
- Customer service – what it really means and what it involves
- Types of customers, their needs and wants
- Customer expectations, perceptions, satisfaction and feedback
- Organisational products, service and supply chains
- Service offers, brand and organisational success
- Communication techniques, approach and attitude
- Going the extra mile, developing customer loyalty
- Effective team work
- Telephone handling skills
- Procedures & legislation within customer service
ILM Level 5 Award in Leadership and Management Skills
This short course and qualification is designed for new and aspiring middle managers who wish to who wish to develop their leadership skills and prepare to take on greater management responsibility.
This short qualification is designed for middle and aspiring managers who are wishing to develop their skills and abilities in the leadership role and take on more responsibility.
This qualification comprises two mandatory units:
- Understanding the management role to improve management performance
- Assessing your own leadership capability and performance
Individuals attending this programme will:
- Gain a detailed understanding of their role and responsibilities
- Develop interpersonal skills and build effective relationships in the workplace
- Be able to communicate the organisations goals and values to team members, set appropriate performance objectives and contribute to the organisational strategy
- Develop skills and behaviours to lead and motivate people to achieve those objectives
- Assess their ability in the management role and set personal development plans