We work with businesses, schools and the wider public sector. Over the years, our aims and ethos have remained constant – all of the training we deliver has to be relatable to the workplace and add real value. Our packages are created to deliver the training our clients need and are delivered where and when they need them. This customer first approach has ensured that our clients use us time and time again.
We believe that training should not be a box ticking exercise, nor that one size should fit all. It is vital that delegates leave us with knowledge, ideas and enthusiasm and that every programme has a lasting and positive impression on both the individual and the organisation. Our interactive and practical methods are the key to helping our learners to make real changes in the workplace and to become more effective.
We hope you agree and look forward to working with you.
We pride ourselves in practising what we preach. As providers of customer service training, customer satisfaction is very important to us.
This approach has resulted in 95% of our clients using us again and again:
- Princes Foods since 2009
- The Houses of Parliament since 2011
- DLA Piper since 2006
- Penk Insurance since 2004
- Excalibur UK since 2001
The list goes on and on.
Our clients keep coming back to us (some for whom we have become their sole training provider) and here are some of their reasons:
- We are easy to work with.
- We take the fear out of the learning environment.
- We adapt the courses to their needs.
- Our training always means something in the real world.
- What we teach can be put into practise straight away.
- We make a difference.